ESCS  |  Overview of the Certification Scheme  |  Purposes of the Certification Scheme  |  Benefits of the Certification Scheme  |  What the Certification Scheme is not  |  Who can participate  |  Legislation Framework  |  How to apply  |  Assessment  |  Certification  |  Annual Renewal  |  Complaints Process  |  Links

All complaints about non-compliance with the ESCS should be directed in the first instance to the Australian Acupuncture and Chinese Medicine Association Ltd (AACMA).

AACMA will forward details of the complaint to relevant personnel in DEWHA for investigation and legal action if appropriate.  Should criminal charges be found proven against a person certified or representing a business certified under the scheme, DEWHA will notify AACMA in writing and AACMA will be required to revoke the certification.

AACMA may run a parallel investigation.  The principles of natural justice shall apply to the AACMA investigation.  If a finding is duly made by the AACMA Disciplinary Committee that the certified person/business has breached the conditions for certification, the following actions may result:

-          counselling in relation to the alleged conduct;

-          written warning about future conduct; and

-          revocation of the ESCS certification of that person or business.

DEWHA will be notified of the findings/outcome of a complaint related to the scheme that was investigated by the AACMA Disciplinary Committee.

所有触犯濒危物种认证方案（ECSC）的投诉应立即向澳大利亚针灸中医协会提出。

AACMA将把投诉的情况提交给DEWHA有关人员以便采取适当的调查和法律行动。如果针对认证的个人或针对一个代表着一个认证的公司的人的刑事指控成立，DEWHA将书面通知AACMA并且要求AACMA吊销认证。

AACMA可以进行一个相同的调查。自然公正的原则应适用于AACMA调查。如果AACMA纪律委员会正式作出该认证的人/公司违反了认证条件，下列行动可以被导致：